Privacy and Confidentiality Policy

Your Personal Information:

As part of providing a service to you, I need to collect personal information which may include your name, contact details such as address, phone numbers, date of birth, marital status, and number of children you have. The purpose of keeping these records is entirely for the purpose of providing a service that most effectively meets your needs. Clients’ files are held in a secure location. They are kept for 7 years after you cease seeing me. After which point, these files are confidentially destroyed.

From time to time I may be consulting with a mentor or peer supervisor and information about your counselling sessions may be discussed. These communications are confidential, and the purpose of the supervisions is to enhance the quality of care you receive. At these times, your details are de-identified.

Confidentiality

All personal information gathered during the provision of the service will remain confidential and secure except when

  • We have consent from you to do so.
  • If there is an immediate and specified risk of harm to an identifiable person or persons that can only be averted by disclosing information
  • When consulting with colleagues, ONLY when you identity is concealed.

How I use your personal information

This information is gathered in order to document what happens during sessions and enables me to provide a relevant and informed quality service. I also keep sparse information for statistical and professional purposes. This information de-identified and not personal or sensitive information. Information is only considered to be personal information if the identity of the individual is apparent or can be reasonably ascertained from the information

Requests for access to client information

At any stage you may request to see information which is kept on file about you. I may discuss the contents with you. Written requests for access will be responded to within seven days and an appointment will be made if necessary, for clarification purposes. You have the right to request amendments if there are inaccuracies in this information.